shipping & returns

privacy policy

This website is operated by Restly Pets, LLC (the “Company” or “Restly”). Throughout the site, the terms “we”, “us” and “our” refer to Restly Pets. Restly respects the privacy of its users (“user” or “you”) and we are committed to protecting it through our compliance with this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website www.restlypets.com (our “Website” or “Site”) and our practices for collecting, using, maintaining, protecting and disclosing that information when you visit the Site.

This policy, effective February 1, 2024 applies to information we collect on this Website and in any email, text and/or other electronic messages between you and the Company. It does not apply to information collected by us offline or through any other means, including on any other website operated by Restly or any third party, including through any application or content (including advertising) that may link to or be accessible from the Website.

Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT CONTINUE TO ACCESS THE SITE. By accessing or using this Website, you agree to the terms and conditions of this Privacy Policy.

Your Rights

We may provide you with choices regarding how information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with you, such as name, postal address, e-mail address, or telephone number (“Personal Information”) is collected, used and shared.

How To Contact Us For Exercising Your Rights

You may contact us at hi@restlypets.com and we will consider your requests in accordance with applicable laws. In some cases, we may not be able to fulfill your request if it violates applicable laws or Restly’s policies. To protect your privacy and security, we take reasonable steps (such as requesting a password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your password and account information at all times.

When applicable, we will disclose and deliver the required information within 45 days of receiving your verified request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.

How We Collect Information

We may collect information directly from you when you provide it to us. We may also use tracking technologies on the Site to help customize and improve your experience. When you access our Website, your Personal Information may be collected through the use of tracking technology. Tracking technologies used include, but are not limited to:

Cookies are small data files that most websites store, access and maintain on the hard drive of users' computers and that enables the website to recognize the computer or user each time the user returns to the website.
Our Website may use cookies to help remember your settings, preferences and selections as you surf through the Site with your web browser. Cookies may store data about your web surfing session, web pages you visit and the products in your online shopping cart, for example.

Third-Party Cookies

We may also partner with selected third-party vendors to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity.

Clear GIFs/Beacons/Pixels

We may also use “Clear GIFs” (aka “web beacons” or “pixel tags”) or similar technologies on the Site and/or in our communications with you.
A Clear GIF is typically a one-pixel, transparent image located on a web page or in an e-mail or other type of message, which helps us to verify an individual’s viewing or receipt of a web page or message. Clear GIFs allow us to know whether you have viewed a web page prior to visiting the Site and may enable us to relate such information to other information, including your Personal Information.
We may use information provided from Clear GIFs and similar technologies to enable more accurate reporting, improve the effectiveness of our marketing and make our Website better for our Users.

Advertising

Additionally, we may use third-party software to implement email and SMS text message marketing campaigns and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us.

Information from other Sources

We may collect publicly available data from public databases, marketing partners, social media platforms and other outside sources.

By accessing the Site, you consent to the collection and use of your information by these tracking technologies. You are encouraged to review their privacy policy and contact them directly for responses to your questions.

We do not transfer Personal Information to these third-party vendors. Nor do we store Personal Information in Cookies.

You are free to direct your web browser to delete Cookies at any time. To learn how, consult your web browser’s user instructions. Note that if you delete your Cookies, you may be required to sign into www.restlypets.com again and stored browsing preferences you selected previously may be forgotten.

What Information We Collect

We may collect information about you in a variety of ways, including, but not limited to, through tracking technologies and when you provide information to us. The information we may collect via our Website depends on the content and materials you use, and includes:

User Data

Demographic and other Personal Information that you voluntarily give to us when choosing to participate in various activities related to the Site, such as making a purchase, registering an account, sending feedback, responding to surveys or the contents of your public comments and postings on the Site.
Such Personal Information may include, but is not limited to, your name, address, date of birth, age, gender, state of residence, e-mail address, telephone number, financial data (which may include your credit card or debit card number) and other information which identifies you.
If you do not provide the requested Personal Information, you may not be able to access or use the features of the Site where such Personal Information is requested.

IP Address and Telemetry Data

Information our Internet servers automatically collect about your Internet Protocol address (“IP Address”), which is the network address of your computer, phone or other computing device.
When you visit our Website, we may also collect “click stream” or “telemetry” data, which is data about your web browser and the web server and content you are trying to access. For example, the Site may record: the referring page that linked you to us (e.g., another website or a search engine); the pages you visit on the Site; the website you visit after leaving our Website; other information about the type of web browser, computer, platform, related software and settings you are using; any search terms you have entered on the Site or a referral website; and other web usage activity and data logged by our web servers.
This information can be combined with information you have provided to us by registering as an account, which will enable us to analyze and better customize your visits.
We may use telemetry data for internal system administration, to help diagnose problems with our servers, for traffic analysis or e-commerce analysis of our Website, to help secure our systems, to customize the Site for you, or to determine which features of the Site are most or least effective or useful to you.
Such information may also be used to gather demographic information, such as country of origin and Internet service provider.
We may also aggregate user information in a non-personally identifiable manner to share with advertisers, to enhance our Website or for general business purposes.

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date, billing address, etc.), which may be processed via Shopify.

Location Information

We collect your location information and we may use geolocation-based services in order to verify your location. For instance, knowing your location may be necessary to allow you full access to certain aspects of our Website.
For compliance with applicable laws, some of our Website may be restricted depending on where you are located.
Location data may also be collected as demographic information.

How We Use The Information

We may use your Personal Information for a variety of purposes, including, but not limited to:

To present our Website and its contents to you.
To provide and personalize the Restly experience.
To provide you with information, products or services that you request from us.
To fulfill any other purpose for which you provide it.
To evaluate and develop new features, technologies and improvements to our Website.
Comply with legal obligations, which may include:
Age Verification
Location Identification
Create and manage your account.
Maintain current information about your usage of our Website.
Fulfill and manage purchases, orders, payments and other transactions.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
Increase the efficiency and operation of our Website.
To notify you about changes to our Website or any products or services we offer or provide though it.
Offer new products, services, mobile applications and/or recommendations to you.
Process payments and refunds.
Request feedback and contact you about your use of our Website.
Resolve disputes and troubleshoot problems (technical or otherwise).
Respond to product and customer service requests.
Perform other business activities as needed, in accordance with this policy.
Design and administer marketing campaigns.
Protect our users, ourselves, our Website and our affiliates from fraud, theft, hacking, phishing and other unlawful activities.
Analyze Website traffic.
Support our licensed partners with information necessary for them to maintain their records in accordance with their normal business practices and applicable law.
Analyze and assess current and potential user markets.
Evaluate retailer, brand and other third-party partnerships.
Create aggregated, de-identified and/or anonymized data, such as for educational content.
As otherwise described in this Privacy Policy or in any other way we may describe when you provide the information.
For any other purpose with your consent.

Payment Services

In order to facilitate payments, your payment information may be transmitted to, stored at and used by third parties for the purposes of processing your payment, analyzing your payment information for signs of fraud or criminal activity and other functions required of third-party payment processors.

Content You Submit

Restly does not own content you create. However, if you submit content, pictures, photos, videos, comments or messages (“User Content”) through the Site, you grant us the perpetual, irrevocable and unrestricted right to use, display, perform, edit, transfer, sell and publish User Content anywhere worldwide on any medium for Restly marketing purposes without notice or compensation to you.

Situations When We Might Disclose The Information

We may disclose aggregated information about our users and information that does not identify any individual, without restriction. We may share Personal Information we have collected about you in certain situations, as follows:

Complying With Legal Obligations Or Protecting Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property and safety of others, we may share your information as permitted or required by any applicable law, rule or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service and marketing assistance.

Third-Party Advertisers, Affiliates or Business Partners

We may provide your information, including your Personal Information, to our subsidiaries, parents, affiliated companies or subcontractors, so such parties can, among other things (a) perform services and/or process such information on our behalf, (b) use the information to offer greater functionality and an enhanced Site or related product and service opportunities and (c) communicate these opportunities to you.
When we do this, the recipients of your information are bound by contracts with us to maintain the privacy of your information.
We may share non-personal information (such as anonymous website and/or application use data) with third parties to assist them in understanding our services, including users’ use of the Site and the services we provide and the success of advertisements and promotions.
We may share non-personally identifiable user data, such as aggregated gender, age, geographic and usage data (without the inclusion of your name or other identifying information) to advertisers and other third parties for their marketing and promotional purposes.
We may use analytics services provided by third parties that use cookies and other similar technologies to collect information about the Site without identifying individual visitors.
We may share location-based information with third parties for their marketing and promotional purposes if you have allowed location-based services on your computing device.

Other Third Parties

We may share your information, in accordance with this policy, with advertisers and investors for the purpose of conducting general business analysis.

Merger, Acquisition, Bankruptcy, Reorganization

In order to accommodate changes in our business, we may assign, transfer or sell the information we collect to a third party in the event the Company is acquired or merged with a third-party entity, or due to our bankruptcy or reorganization.
We reserve the right to assign, transfer or sell any information we have about you to any companies that we may acquire or purchase.
We reserve the right to assign, transfer or sell any information we have about you to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Restly's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Restly about our Website users is among the assets transferred. Should such a sale or transfer occur, we will use reasonable efforts to direct the acquirer to use the information you have provided consistent with this Privacy Policy.

How We Protect The Information

We work hard to help protect your Personal Information and prevent accidental loss of, unauthorized access to, use alteration or disclosure of your Personal Information. While we have taken reasonable steps to secure the Personal Information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties.

We strive to protect your Personal Information and privacy, but we cannot guarantee the security of any information you disclose. By using the Site, you expressly acknowledge and agree that we do not guarantee the security of any data provided to or received by us through our Website and that any Personal Information, general information or other data or information received from you to us is provided to us at your own risk, which you expressly assume.
In the event that Personal Information is compromised as a result of a breach of security, we will promptly notify those persons whose Personal Information has been compromised in accordance with the notification procedures set forth in this Policy, or as otherwise required by applicable law.
In the event the breach involves your online account credentials, we will provide notification in electronic form and direct you to promptly change your password and security question, as applicable, or to take other appropriate steps to protect the online account as well as any other online accounts for which you use the same credentials or security question and answer. You hereby consent to our use of e-mail as a means of such notification.

Our Policy For Minors

You may not use or engage with the Website if you are under thirteen (13) years of age. Our Services are intended only for persons who are eighteen (18) years of age or older. If you use or engage with the Website and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so.
By using the Services or engaging with the Website, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction.
By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.
We do not knowingly solicit information from or market to children under the age of thirteen (13). We understand and are committed to respecting the sensitive nature of children’s privacy online. If you become aware of any data, we have collected from children under age thirteen (13), please contact us using the contact information provided above.
If we learn or have reason to suspect that a Site user is under the age of thirteen (13), we will promptly delete any Personal Information in that user’s account.
Do not supply to us or disclose on the Site any Personal Information of any person under thirteen (13) years of age, as we do not intend to collect information from anyone under thirteen (13) or invite them to participate in the Site.

Controls For Do-Not-Track Features

No uniform technology standard for recognizing and implementing Do-Not-Track (“DNT”) signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. For further details regarding DNT, visit http://donottrack.us.

Options You Have Regarding Your Information

Account Information

You may at any time review or change the information in your account or terminate your account by contacting us at hi@restlypets.com.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.
Some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications

You will have the opportunity to opt out of our promotional e-mails by clicking the “opt out” or “unsubscribe” link in the e-mail you receive.
You will have the opportunity to opt out of promotional SMS text messages by responding to the SMS text message with “Stop” or “Unsubscribe”.
You can also make these requests by sending an e-mail to hi@restlypets.com. Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and communications with us.

Tracking Technologies and Advertising

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly.
If you do not want us to share your Personal Information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by contacting us at hi@restlypets.com
If you do not want us to use Personal Information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by contacting us at hi@restlypets.com
We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Information Shared In The Past 12 Months

In the past 12 months, we have had no changes to our privacy policy with regard to sharing information.

Third-Party Websites

Our Website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave our Website, any information you provide to these third parties is not covered by this Privacy Policy, and we do not guarantee the safety and privacy of your information.

Changes To This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

Governing Law

By choosing to visit our Website, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the State of New York, without reference to the choice of law or conflicts of law principles thereof, and will be subject to the dispute resolution clause contained in the Terms of Use applicable to the Site. This Privacy Policy is incorporated into, and subject to, the Restly Pets Terms of Use.

If you have any questions about the Policy, our practices related to our Site, or if you would like to make a privacy-related request, please contact us at:

Restly Pets
Attn: Website Administrator
66 Meserole Ave #518
Brooklyn, NY 11222
Email: hi@restlypets.com

Last Updated Date: February 2024